Welcome to Infinitywala (https://infinitywala.com). This Shipping Policy explains how orders are processed, shipped, and delivered for our Spices, Dry Fruits, and related grocery products. (t-shirt , snacks, toys )
By placing an order on our Website, you agree to the terms mentioned below.
1. Order Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once your order is dispatched, you will receive a confirmation message/email with tracking details.
2. Shipping Locations
- We currently ship orders across India.
- Delivery availability may vary depending on your location and courier service coverage.
3. Estimated Delivery Time
- Metro Cities: 3–5 business days
- Non-Metro / Other Locations: 5–7 business days
- Remote Areas: Delivery may take longer depending on courier availability
Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, festivals, strikes, or courier delays.
4. Shipping Charges
- Shipping charges (if any) will be clearly displayed at checkout before payment.
- Free shipping offers, if applicable, will be mentioned on the Website or during checkout.
5. Packaging & Safety
- All Spices and Dry Fruits are packed hygienically using sealed and food-safe packaging.
- We ensure proper packaging to prevent damage during transit.
6. Delayed or Lost Shipments
- In case of unexpected delays, our support team will assist you with shipment updates.
- If an order is marked as delivered but not received, please contact us within 48 hours of the delivery status update.
7. Incorrect Address or Failed Delivery
- Customers are responsible for providing accurate shipping details.
- Orders returned due to incorrect address or unsuccessful delivery attempts may be re-shipped at additional cost.
8. Damaged Packages
- If you receive a damaged package, please do not accept it or inform us immediately with photos/videos.
- Claims for damaged deliveries must be reported within 24 hours of receipt.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Email: support@infinitywala.com
Website: https://infinitywala.com